Madan Chauhan

Learning & Development Manager

With over a decade of experience in Learning & Development, I am a certified training professional passionate about designing and delivering high-impact training programs.

Madan Chauhan

About Me

Dynamic and results-driven Learning & Development (L&D) professional with over 10 years of leadership experience in corporate training, talent development, process optimization, and employee engagement.

Adept at designing and implementing comprehensive training programs to enhance workforce performance and organizational productivity. Proven expertise in training needs analysis (TNA), instructional design, soft skills development, and leadership coaching.

Skilled in LMS management, psychometric assessments, and competency mapping, with a track record of driving operational excellence through tailored training interventions. Passionate about fostering a culture of continuous learning and professional growth.

My Mission

To equip teams with the knowledge, skills, and confidence they need to excel in their roles through innovative and impactful learning solutions.

Training Specializations

  • US Mortgage Processors & Loan Underwriters (FNMA)
  • Australian Paraplanners & Mortgage Executives
  • Call Center Employees & Customer Service Teams
  • Leadership & Management Development Programs

My Expertise

End-to-End Training

From Training Needs Analysis (TNA) to Instructional Design and delivery of Leadership, Technical, and Soft Skills programs.

Onboarding & Development

Crafting seamless onboarding experiences and Individual Development Plans (IDPs) for employee growth.

Performance Management

Helping professionals upskill and align with business goals through coaching and performance strategies.

E-Learning Solutions

Leveraging technology for scalable and effective digital learning experiences through LMS and custom modules.

🚀 My Approach to Learning & Development

I thrive on continuous learning, staying ahead of industry trends, and creating training solutions that drive business success. Whether it's building a new training module or adopting cutting-edge L&D strategies, I am always looking for ways to empower employees and cultivate a culture of growth.

My training philosophy combines practical application with engaging delivery methods to ensure knowledge retention and real-world implementation.

Key Differentiator

Customized solutions tailored to your organization's specific needs and challenges

Professional Experience

CountHQ Accounting and Taxation Pvt. Ltd.

01/2024 – Present

Assistant Manager – Learning and Development

  • Conducting training programs on Australian Finance & Paraplanning.
  • Conducting Interviews and Onboarding Employees.
  • Delivering leadership training and organizational development (OD) programs.
  • Providing advanced Microsoft Office training to enhance workplace efficiency.
  • Drafting policy and other business standard documents.

Navkar Consultancy Services (Aka Aagam Consultancy Services)

05/2022 – 12/2023

Manager – Learning and Development

  • Designed and delivered training on Australian Mortgage & Paraplanning.
  • Led HR induction, onboarding, and competency-based psychometric assessments.
  • Conducted Psychometric Assessments and OD Trainings.
  • Developed training modules, OD initiatives, and employee development strategies.
  • Created and updated SOPs, HR policies, and compliance documentation.
  • Conducted effective communication and business writing workshops.

Equilibrium Mortgage Solutions (a subdivision of Kwik Mortgage)

12/2019 – 03/2022

Deputy Manager – Training

  • Developed pre-hire aptitude tests to improve recruitment efficiency.
  • Conducted Training on Mortgage Basics & Conventional Mortgage Underwriting (Encompass, Dummy loans).
  • Managed LMS administration, including e-learning content and employee assessments.
  • Handled sourcing, interviewing, induction, onboarding and classroom training.
  • Developed HR Policies for the company and amending them when required.
  • Managed performance management processes.

Ascendum KPS Private Limited

04/2016 – 12/2019

Process Trainer for US Mortgage

  • Delivered specialized training on FNMA & FHLMC mortgage guidelines.
  • Authored a 65-page training manual to standardize knowledge dissemination.
  • Conducted training needs identification (TNI) and assessment programs.
  • Developed custom training modules, quizzes, and knowledge assessments.
  • Recognized as Best Trainer of the Year (2017 & 2018) for exceptional performance.
  • Initiated Book Club throughout the company with over 1000 books raised in donations.
  • Performed ISO Internal Audits for Ops and Represented L&D.

Vodafone India Service Private Limited

12/2013 – 03/2016

Process Trainer - Customer Service

  • Promoted from Customer Serve Associate to Process Trainer.
  • Designed and conducted product & process training for inbound customer service.
  • Developed TNI refreshers, LMS quizzes, and operational assessments.
  • Managed user ID creation and access controls for CRM & Learning Portals.

Education & Certifications

Bachelor of Business Administration

Aishwarya College of Education, Jodhpur, Rajasthan, India

2010 – 2014

Higher Senior Secondary School

Ajmer Board, Pali, Rajasthan, India

2008 – 2010

Certifications & Trainings

Loan Processing & Underwriting

  • Loan Processing and Advance loan processing
  • Conventional Loan Underwriting and Advance Underwriting
  • Appraisal Review
  • Self-Employment Income

Training & Development

  • Train The Trainer (TTT Certified – At Vodafone and At Ascendum)
  • Instructional Designer
  • Leadership Training (Time management, Change management, Conflict management and Coaching skills)

Assessments & Security

  • Personality Traits Assessments and Analysis & Psychometric Assessments
  • Information Security Awareness

Core Skills & Expertise

Training & Development

Soft Skills & Leadership Development 95%
Organizational Development (OD) 90%
Employee Training & Coaching 92%
LMS Administration 88%
E-Learning Module Development 85%

HR & Talent Management

Recruitment & Campus Hiring 85%
Onboarding & HR Induction 92%
Training Coordination 95%
Performance Management 88%
Employee Engagement 90%

Process & Compliance

SOP Development & Policy Drafting 90%
Compliance & Internal Audits 85%
Information Security Awareness 88%
Microsoft Office Suite 95%
Business Communication 93%

Languages

English

Fluent in speaking, reading, and writing

Hindi

Native proficiency

International Experience

Trained professionals across US, Australian, and Indian markets

Get In Touch

Contact Information

Location

Ahmedabad, India

Let's Connect

Send Me a Message

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